STELLA MUKHAYE WASILWA

Manages customer relationships and operational workflows for Hashting Solutions, driving client satisfaction, expanding market reach, and contributing to strategic business goals.

• Designed and implemented effective marketing campaigns using the Hashting platform, significantly enhancing client satisfaction and engagement.
• Managed daily processing of client redemptions, ensuring 100% accuracy and timely payouts for high-value transactions.
• Cultivated and maintained strong client relationships, increasing repeat business by an estimated 15% through proactive engagement and support.
• Provided crucial operational support to directors, directly contributing to the achievement of key strategic objectives and improved efficiency.
• Successfully secured a significant contract with Mbagathi County Hospital for a comprehensive Hospital Management and Sacco System, expanding market reach.
• Acquired new Bulk SMS business from Bungoma County, effectively expanding the customer base and diversifying revenue streams.

Drove sales of ERP and IHMIS software as a Part-Time Sales Consultant, building client relationships and delivering compelling pitches for Hanmak Technologies.

• Developed and executed effective sales strategies for ERP and IHMIS software, achieving a notable increase in sales volume.
• Cultivated robust client relationships, leading to a significant rise in referrals and repeat business opportunities.
• Delivered compelling sales pitches to diverse clients, successfully closing deals and generating new revenue streams.

Conducted market research and developed sales approaches as a Business Development Executive at ZedAfrica Ltd, contributing to company growth and new product line expansion.

• Conducted in-depth market research for new product lines, successfully identifying potential opportunities and driving increased sales.
• Collaborated effectively with team members to develop innovative sales approaches, enhancing market penetration and achieving business objectives.
• Established and nurtured key business relationships, directly contributing to the overall growth and expansion of the company.

Managed sales and administration for Zali Systems, devising strategies to achieve targets, generate leads, and enhance customer satisfaction.

• Devised and implemented strategic sales initiatives, successfully achieving sales targets and significantly increasing market share.
• Generated and qualified leads, effectively mapping potential customers and contributing to overall business growth.
• Managed and continuously improved customer relationships, leading to an estimated 25% increase in customer satisfaction through proactive engagement.

Managed customer relationships and product introductions as a Sales Representative at Nyayo Tea Zones Development Corporation, driving sales growth.

• Established and maintained strong customer relationships, contributing to a significant increase in sales volume.
• Successfully introduced 'Chabo Tea' to the market, increasing sales by 20% within the Nauru region and expanding market presence.

Provided financial advisory services at British American Insurance, identifying client objectives, recommending strategies, and onboarding new customers.

• Analyzed clients' investment objectives and risk profiles, providing tailored recommendations for suitable financial strategies.
• Successfully onboarded 8 new customers to various education policies and saving schemes, expanding the client base and increasing policy uptake.